Sai kumar, m l <br/><br/>
Ecrm proceedings of the national conference on e-crm --22-23 february 2002 / 
M L Sai Kumar [and] N Prasanna Balaji 
 - Hyderabad :  IPE ,  2002. 
 - 110p.  illustrations. 
<br/><br/>Include References. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>eCRM Service sector.
<br/><br/><label>Dewey Class. No.: </label>1.64404  / SAI.E