TY  - BOOK
AU  - Metters, Richard
TI  - Successful service operations management.
SN  - 0324224370 (package : core text + student CD + Microsoft Project CDROM set 120 day version + InfoTrak)
U1  - 658.812 
PY  - 2006///
CY  - Mason, OH
PB  - South-Western
KW  - Customer services
KW  - Management
KW  - Case studies
N1  - Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003; Passcard for access to free 4-month subscription to InfoTrak inserted before title page; Various multi-media instructional materials are available to supplement the text; Includes bibliographical references and indexes
ER  -