TY - BOOK AU - Smith, P. R. TI - Marketing Communications: an integrated approach SN - 0749426993 U1 - 658.8 PY - 1998/// CY - London PB - Kogan Page KW - Integriertes Management N1 - Part 1 Background to the communications process: the marketing communications mix; the marketing communications plan; theories of communication; buyer behaviour theory; understanding markets - market research; understanding agencies - agency relationships; understanding the media; the changing communications environment; international marketing communications. Part 2 The marketing communication tools: selling and sales management; advertising; sales promotion; direct marketing; publicity and public relations; sponsorship; exhibitions; corporate identity and corporate image; packaging; merchandising; word of mouth ER -