Successful TQM - inside stories from european quality award winners / 
edited by Klaus J. Zink 
 - England  Gower  1997 
 - xxv, 186p 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TQM
<br/><br/><label>Dewey Class. No.: </label>658.4'01  / ZIN.S