Davis, Frank W <br/><br/>
Applying TQM to Customer Responsive Management / 
Frank W. Davis, Karl B. Manrodt. 
 - New Delhi:  Infinity Books,  2000. 
 - xvii;416p 
<br/><br/><label>ISBN: </label>8187233176 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management
<br/><br/><label>Dewey Class. No.: </label>658.3  / DAV.A