TY  - BOOK
AU  - Wall,Chuck
TI  - Customer CEO: how to profit from the power of your customers 
SN  - 9781937134372
U1  - 658.812 
PY  - 2013///
CY  - United states
PB  - Routledge
KW  - Customer services
KW  - Customer relations
N1  - Includes bibliographical references and index; Stop, look, and listen -- I am your customer CEO -- The power of me -- The power of value -- The power of the heart -- The power of performance -- The power of simple -- The power of yes -- The power of the platform -- The power of rebellion -- The power of purpose -- The customer thinking solution -- Becoming the customer CEO champion
N2  - Most companies still operate as if they control their customers. But, in today's market, it's really the other way around. Customer CEO confronts the new market reality that customers choose which companies to do business with completely on their own terms. This effectively inverts the power, control, and direction of decision-making; to survive in this new landscape, organizations must quickly adapt. Author Chuck Wall explores the nine powers customer possess - including "the power of me," "the power of the heart," and "the power of rebellion" - and how companies can profit by understanding the power of their customers. Based on more than a decade of firsthand experience and over 100,000 customer interviews, Customer CEO provides every size company with a roadmap of fresh ideas and easy to use tools, while exploring three-dozen companies that embrace the power of their customers. By reading this book, every leader can transform their business into a Customer CEO company

ER  -