The ROI of human capital : measuring the economic value of employee performance/
Jac Fitz-enz.
- 2nd ed.
- New York: HarperCollins Leadership (AMACOM), 2009.
- xxiii, 312 pages : Illustrations 24 cm.
Includes Index.
CONTENTS PREFACE TO THE SECOND EDITION PREFACE TO THE FIRST EDITION CHAPTER 1: Human Leverage CHAPTER 2: How to Measure Human Capital's Contribution to Enterprise Goals CHAPTER 3: How to Measure Human Capital's Impact on Processes CHAPTER 4: How to Measure Human Resources' Value Added CHAPTER 5: End-to-End Human Capital Value Reports CHAPTER 6: Human Capital Analytics: The Leading Edge of Measurement CHAPTER 7: Predictive Analytics: Leading Indicators and Intangible Metrics CHAPTER 8: How to Measure and Value Improvement Initiatives Results CHAPTER 9: Outsourcing: A New Operating Model? CHAPTER 10: How to Change the Game CHAPTER 11: Eleven Principles, Seven Skills, and Five Metrics INDEX
Presents a method for measuring the contributions of staff to corporate profit. Offers a blend of management expertise and quantitative measurements, showing how to gauge human costs and productivity on three levels: organizational, functional, and human capital management.