TY  - BOOK
AU  - Johnston, Robert
AU  - Shulver, Michael.
AU  - Slack, Nigel.
AU  - Clark, Graham.
TI  - Service Operations Management: improving service delivery 
SN  - 9789356067400
U1  - 658.812 
PY  - 2023///
CY  - Noida.
PB  - Pearson
KW  - Service industries
KW  - Management
N1  - Includes Index
ER  -