Johnston, Robert <br/><br/>
Service Operations Management :  improving service delivery / 
Robert Johnston et al.. 
 - 5th ed. 
 - Noida.:  Pearson,  2023. 
 - xxii, 609 pages:  Illustrations;  26 cm. 
<br/><br/>Includes Index. 
<br/><br/><label>ISBN: </label>9789356067400 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries <br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / JOH