TY  - BOOK
AU  -  Buttle, Francis.
TI  - Customer relationship management : : concepts and technologies / 
SN  - 9788131219850
U1  - 658.812 
PY  - 2009///
CY  - Burlington
PB  - Butterworth- Heinemann
KW  -  Management
KW  - Marketing
KW  -  relational
N1  - include index
ER  -