Tourism, transport and travel management/
M.R Dileep.
- New York: Rutledge, 2019.
- xxi, 470 pages; illu; 24 cm.
Include Bibliography and index.
1 Travel and tourism: an introduction 1.1 Introduction 1.2 Travel: the fundamental element of tourism 1.3 Tourism: the concept and definitions 1.4 Traveller, visitor, excursionist and tourist 1.5 Basic classifications of tourism 1.6 Evolution of tourism 1.7 Travel motivations 1.8 Why tourism is promoted 1.9 Tourism industry 1.10 Tourism industry: the structure and the components 1.11 Summary Review questions References 2 Transport and tourism 2.1 Introduction 2.2 Transport: elements, types and linkages 2.3 Tourism and transport: the interrelationship 2.4 Role of transport in tourism 2.5 Transport: from a geographical perspective 2.6 Accessibility and tourism transport 2.7 Multimodal transport for tourism 2.8 Tourism transport: nature and types 2.9 Factors influencing tourist transport selection 2.10 Tourism demand and transport 2.11 Summary Review questions References Part II Air transport 3 Introduction to air transportation 3.1 Introduction 3.2 Types of aviation 3.3 Air transportation system 3.4 History of air transportation 3.5 International regulations 3.6 Standardization in air transportation 3.7 Safety and security 3.8 Summary Review questions References 4 Airport 4.1 Introduction 4.2 Concept and definition of airport 4.3 Functions and roles of an airport 4.4 Evolution of modern airports 4.5 Socioeconomic significance 4.6 Airport product and customers 4.7 Revenue sources 4.8 Airport ownership and privatization 4.9 Structure of an airport 4.10 Certification and regulations of airports. 4.11 Organization and personnel 4.12 Airport codes 4.13 Challenges 4.14 Summary Review questions References 5 Airport operations 5.1 Introduction 5.2 Ground handling 5.3 Ground handling equipment 5.4 Passenger handling 5.5 Baggage handling 5.6 Air navigation services 5.7 Air cargo operation 5.8 Summary Review questions References 6 Airline management 6.1 Introduction 6.2 Airline industry 6.3 Characteristics 6.4 Airline consumers and tourists 6.5 Airline product 6.6 Types of airlines 6.7 Major airline functions 6.8 Passenger processing and flight operation 6.9 Aircraft maintenance 6.10 Classes of service 6.11 Airline personnel and organization 6.12 Common industry practices 6.13 Marketing mix in airlines 6.14 Summary Review questions References Part III Land and water transportation 7 Land transport and tourism 7.1 Introduction 7.2 Road transportation and tourism 7.3 Motor coach tourism 7.4 Automobiles and tourism 7.5 Car rental 7.6 Rail transport 7.7 Rail tourism 7.8 Venice SimplonOrientExpress 7.9 Blue Train 7.10 Summary Review questions References 8 Cruise tourism 8.1 Introduction 8.2 Water transportation 8.3 Water transport and tourism 8.4 Cruise tourism 8.5 Trends in cruise tourism 8.6 Why cruise tourism? 8.7 Evolution of modern cruises 8.8 Onboard facilities and services 8.9 Types of cruises 8.10 Cruise destinations 8.11 Demand and supply 8.12 Cruise organization and personnel 8.13 Marketing and distribution 8.14 Environmental concerns of cruise tourism 8.15 Other water transport services in tourism 8.16 Summary Review questions References Part IV Travel intermediation 9 Travel intermediaries 9.1 Introduction 9.2 Distribution channels. 9.3 Tourism distribution 9.4 Functions of distribution channels in tourism 9.5 Levels of distribution 9.6 Intermediaries in tourism 9.7 Why intermediaries are important in tourism 9.8 Reason for decline of intermediaries 9.9 Intermediaries and benefits 9.10 Types of tourism intermediaries 9.11 The challenge of disintermediation and reintermediation 9.12 Summary Review questions References 10 Travel agency management 10.1 Introduction 10.2 Travel agency: different perspectives 10.3 Types of travel agencies 10.4 Functions and activities of travel agents 10.5 Organization and management 10.6 Billing and Settlement Plan 10.7 Summary Review questions References 11 Travel distribution systems 11.1 Introduction 11.2 Electronic distribution 11.3 New Distribution Capability 11.4 Computer reservation systems 11.5 Evolution and growth of CRS and GDS 11.6 CRS and informationbased strategies 11.7 Global distribution systems 11.8 Major global distribution systems 11.9 GDS new entrants 11.10 Airline reservation systems 11.11 Online travel agents 11.12 Mobile travel agents 11.13 Destination information systems 11.14 Other online intermediaries 11.15 Hospitality distribution 11.16 Summary Review questions References Part V Tour operation business 12 The business of tour operation 12.1 Introduction 12.2 Tour operation: the concept 12.3 Reasons for starting a tour operation business 12.4 Evolution of tour operation 12.5 Tour operation: the product, suppliers and the consumer 12.6 Types of tour operators 12.7 Contributions and benefits of tour operation 12.8 Disadvantages 12.9 Tour operation and risks 12.10 Organizational structure 12.11 Business environments and influence. 12.12 Growth and emergence of largescale tour operators 12.13 Summary Review questions References 13 Package tours 13.1 Introduction 13.2 Tour classification 13.3 Tours based on mode of transport 13.4 Business tours 13.5 Package tours 13.6 Elements of a package tour 13.7 Package tour: planning and designing 13.8 Capacity planning and negotiation 13.9 Costing and pricing 13.10 Summary Review questions References 14 Tour marketing 14.1 Introduction 14.2 Tour brochures 14.3 Market segmentation and target market 14.4 Tourist buying behaviour and the role of tour operators 14.5 Image, branding and positioning 14.6 Marketing mix 14.7 Distribution system 14.8 Summary Review questions References 15 Pretour preparations 15.1 Introduction 15.2 Tour booking and administration 15.3 Travel documents 15.4 Tour manager briefing 15.5 Predeparture meeting 15.6 Departure procedure at the airport 15.7 Summary Review questions References 16 Managing the tour 16.1 Introduction 16.2 Arrival procedures 16.3 Handling emergencies 16.4 Posttour activities 16.5 Overseas tour representatives 16.6 Tour guiding 16.7 Need of quality and customer satisfaction 16.8 Summary Review questions References Part VI Impacts and prospects 17 Impacts of travel and tourism 17.1 Introduction 17.2 Environmental impacts of aviation 17.3 Economic impacts of tourism 17.4 Social consequences 17.5 Cultural impacts 17.6 Environmental impacts of tourism 17.7 Summary Review questions References 18 The prospects 18.1 Introduction 18.2 Carbon emissions reduction strategies in the aviation sector 18.3 Sustainable tourism development 18.4 Carrying capacity 18.5 Environmental impact assessment. 18.6 Environmental auditing 18.7 Visitor management 18.8 Growth of travel and tourism and the challenges 18.9 Crisis management 18.10 Summary Review questions References Index