TY  - BOOK
AU  - Carpenter,Alissa
TI  - How to listen and how to be heard: inclusive conversations at work 
SN  - 9789391019464
U1  - 658.45 
PY  - 2020///
CY  - Newburyport, MA : 
PB  - Career Press, 
KW  - Communication in management
KW  - Diversity in the workplace
N1  - Includes bibliographical references (pages 237-239) and index
N2  - "Too often people avoid difficult conversations, but these discussions often need to happen to bring people together so we can all succeed. There's no denying that our workplaces are more diverse than ever. The best employees and leaders know that harnessing the power of these differences will build stronger teams, ideas, and organizations. This book is about learning how to communicate with, through, and alongside what makes us different. It's about open dialogue and practical tools to get everyone onto the same page-or at least into the same room-working toward authentic communication in the workplace"--
ER  -