Brown, Steve,     1957- <br/><br/>
Strategic operations management/ 
Steve Brown; John Bessant; Fu Jia  
 - 4th ed. 
 - London:  Routledge;  2018. 
 - xvi, 535 pages :   illustrations ;   25 cm. 
<br/><br/>Chapter 1: Introduction to operations management<br/>Chapter 2: Strategic operations management<br/>Chapter 3: Managing service operations<br/>Chapter 4: Innovation<br/>Chapter 5: Supply management<br/>Chapter 6: Managing inventory, MRP, ERP, and JIT<br/>Chapter 7: Managing the transformation process<br/>Chapter 8: Human resources and strategic operations managment<br/>Chapter 9: Doing it better: managing and improving quality<br/>Chapter 10: Capacity and scheduling management<br/>Chapter 11: Sustainability<br/>Chapter 12: The future of operations management 
<br/><br/> "This new edition pays equal attention to manufacturing and service sectors. It includes numerous references to, and discusses, major changes taking place in the business world, including 3-D printing; virtual organizations; Cloud-Big Data and the Internet of Things; servitization, global markets, ongoing innovation and managing within complex supply networks. Cases are included from a range of settings across the globe"-- Provided by publisher 
<br/><br/><label>ISBN: </label>9781138566132 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Business and Management<br/>Strategic planning
<br/><br/><label>Dewey Class. No.: </label>658.5  / BRO