TY  - BOOK
AU  - Katz, Bernard
TI  - How to turn customer service into customer sales
SN  - 8172248245
U1  - 658.8'12 
PY  - 2000///
CY  - Mumbai
PB  - Jaico Pub.
KW  - Service Management
KW  - Sales Management
N1  - Include summary and Index
ER  -