Katz, Bernard <br/><br/>
How to turn customer service into customer sales/ 
Bernard Katz 
 - Mumbai:  Jaico Pub.,  2000. 
 - 168 p. :  ill;  25 cm. 
<br/><br/>Include summary and Index 
<br/><br/><label>ISBN: </label>8172248245 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Management<br/>Sales Management
<br/><br/><label>Dewey Class. No.: </label>658.8'12  / KAT