TY  - BOOK
AU  - Suresh, K
AU  - ed. by Suresh, K
TI  - Business process outsourcing: Vol.II An Indian perspective 
SN  - 8178812673
U1  - 657 
PY  - 2004///
CY  - Hyderabad
PB  - Icfai Books
KW  - Business Management
N1  - Section I: Indian Scenario,
Section II: ITES and Call centers,
Section III:Cases
ER  -