TY - BOOK AU - Fisher, Roger AU - Ury, William; AU - Patton, Bruce TI - Getting to yes : : negotiating agreement without giving in SN - 9781847940933 U1 - 658.4 PY - 2010/// CY - New Delhi PB - Penguin Books KW - Negotiation. KW - Conflict management KW - Conflict, KW - Psychological ER -