TY  - BOOK
AU  - Johnston, Robert, 
AU  - Clark, Graham, 
AU  - Shulver, Michael
TI  - Service operations management : : Improving service delivery 
SN  - 9780273740490
U1  - 658 
PY  - 2017///
CY  - Chennai
PB  - Pearson, 
KW  - Service industries
KW  - Management.
KW  - Business and Management
UR  - www.elibrary.in.pearson.com 
ER  -