Futrell, Charles. <br/><br/>
Fundamentals of selling :  customers for life through service / 
Charles M. Futrell. 
 - 12th ed. 
 - New York :  McGraw-Hill Irwin,  c2011. 
 - xxxiv, 652 p. :  ill. (some col.) ; 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780077470180 9780073529998 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling.
<br/><br/><label>Dewey Class. No.: </label>658.85  / FUT