Total quality in research and development /
Gregory C. McLaughlin,
- New Delhi : Vanity Books International, 1998.
- xv, 247 pages : illustrations ; 24 cm.
- Encyclopaedia of Total Quality Management Series. .
St. Lucie Press total quality series.
Total quality in R & D -- Overview of total quality -- Present R & D paradigm -- Present R & D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R & D: a view to the future -- Case study: total quality at Corning's RD & E.
8175140305
Research. Total quality management. Research and Development.