McLaughlin, Gregory C.

Total quality in research and development / Gregory C. McLaughlin, - New Delhi : Vanity Books International, 1998. - xv, 247 pages : illustrations ; 24 cm. - Encyclopaedia of Total Quality Management Series. .

St. Lucie Press total quality series.

Total quality in R & D --
Overview of total quality --
Present R & D paradigm --
Present R & D systems --
Beginning the systematic improvement process --
Planning and diagnosing --
QFD: a tool for managing customer satisfaction --
ISO 9000 in R & D: a view to the future --
Case study: total quality at Corning's RD & E.

8175140305


Research.
Total quality management.
Research and Development.

658.3 / MCL