TY  - BOOK
AU  - Stamatis, D. H.
TI  - Total quality service
SN  - 8175140151
U1  - 658.3 
PY  - 1998///
CY  - New Delhi
PB  - Vanity Books International
KW  - Total quality management
N1  - St. Lucie Press Total quality management Series; Quality --
Product versus service --
Communication and management --
Total quality service implementation strategy --
Teams and empowerment --
Conflict resolution --
Customer service and satisfaction --
Benchmarking --
Problem solving and tools used in TQS --
ISO and services
ER  -