Stamatis, D. H. <br/><br/>
Total quality service / 
D.H. Stamatis. 
 - New Delhi :  Vanity Books International,  1998. 
 - xiii, 318 pages :   illustrations ;  23 cm. 
 - Encyclopaedia Total Quality Management Series. .
<br/><br/> St. Lucie Press Total quality management Series. 
<br/><br/>Quality --<br/>Product versus service --<br/>Communication and management --<br/>Total quality service implementation strategy --<br/>Teams and empowerment --<br/>Conflict resolution --<br/>Customer service and satisfaction --<br/>Benchmarking --<br/>Problem solving and tools used in TQS --<br/>ISO and services. 
<br/><br/><label>ISBN: </label>8175140151 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.3  / STA