TY  - BOOK
AU  - Lindsay, William M.
AU  - Petrick, Joseph A.
TI  - Total quality and organization development
SN  - 8175140275
U1  - 658.3 
PY  - 1999///
CY  - New Delhi : 
PB  - Vanity Books International
KW  - Total quality management.
KW  - Organizational change.
N1  - St. Lucie Press total quality series; 1. Why Total Quality and Organization Development? --
2. Overview of Total Quality --
3. Customer Satisfaction: TQ and OD Strategy Dimensions --
4. Continuous Improvement: TQ and OD Process Dimensions --
5. Speaking with Facts: TQ and OD Project Dimensions --
6. Respect for People: TQ and OD Performance Dimensions --
7. Total Quality OD Implementation: The Transforming Process
ER  -