Lindsay, William M. <br/><br/>
Total quality and organization development 
by William M. Lindsay, Joseph A. Petrick. 
 - New Delhi :   Vanity Books International,  1999. 
 - xvii, 390 pages :   illustrations ;  24 cm. 
 - Encyclopaedia of Total Quality Management Series. .
<br/><br/> St. Lucie Press total quality series. 
<br/><br/>1. Why Total Quality and Organization Development? --<br/>2. Overview of Total Quality --<br/>3. Customer Satisfaction: TQ and OD Strategy Dimensions --<br/>4. Continuous Improvement: TQ and OD Process Dimensions --<br/>5. Speaking with Facts: TQ and OD Project Dimensions --<br/>6. Respect for People: TQ and OD Performance Dimensions --<br/>7. Total Quality OD Implementation: The Transforming Process. 
<br/><br/><label>ISBN: </label>8175140275 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management. <br/>Organizational change. 
<br/><br/><label>Dewey Class. No.: </label>658.3  / LIN