TY  - BOOK
AU  - Ross, Joel E.
TI  - Total quality management : : text, cases, and readings 
SN  - 8175140127
U1  - 658.3 
PY  - 1993///
CY  - Delray Beach, FL : 
PB  - St. Lucie Press
KW  - Total quality management.
KW  - Total quality management
KW  - Case studies.
N1  - Ch. I. Introduction to Total Quality Management --
Ch. II. Leadership --
Ch. III. Information and Analysis --
Ch. IV. Strategic Quality Planning --
Ch. V. Human Resource Development and Management --
Ch. VI. Management of Process Quality --
Ch. VII. Quality and Operational Results --
Ch. VIII. Customer Focus and Satisfaction --
Herton Technology: Case Study
ER  -