Quality management /
Howard S Gitlow; Alan J Oppenheim; Rosa Oppenheim; David M Levine
- 3rd ed.
- New Delhi : Tata McGraw-Hill 2011.
- xxvi, 763 p. : ill. ; 24 cm. + 1 CD-ROM (4 3/4 in.)
- McGraw-Hill/Irwin series Operations and decision sciences .
Rev. ed. of: Quality management / Howard Gitlow, Alan Oppenheim, Rosa Oppenheim. c1995 Includes index.