Heskett, James L <br/><br/>
Managing in the service economy / 
James L. Heskett 
 - Boston  Harvard Business School  1986 
 - viii, 211p  ill.   23 cm. 
<br/><br/>Includes bibliographical references and index  
<br/><br/><label>ISBN: </label>0875841309 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--Services and industries 
<br/><br/><label>Dewey Class. No.: </label>658  / HES