Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed / Nancy J. Friedman.

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Material type: Text

TextLanguage: English Publication details: New Delhi : Viva Books Pvt. Ltd., 2004.Description: xi, 149 pagesISBN:

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Item type	Current library	Call number	Status	Date due	Barcode
Books	Institute of Public Enterprise, Library S Campus	658.812 FRI (Browse shelf(Opens below))	Available		32141

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