General introduction to organization development --
The nature of planned change --
The organization development practitioner --
Entering and contracting --
Diagnosing organizations --
Diagnosing groups and jobs --
Collecting and analyzing diagnostic information --
Feeding back diagnostic information --
Designing interventions --
Leading and managing change --
Evaluating and institutionalizing organization development interventions --
Interpersonal and group process approaches --
Organization process approaches --
Restructuring organizations --
Employee involvement --
Work design --
Performance management --
Developing talent --
Managing workforce diversity and wellness --
Transformational change --
Continuous change --
Transorganizational change --
Organization development in global settings --
Organization development in nonindustrial settings: health care, school systems, the public sector, and family-owned businesses --
Future directions in organization development --
Glossary.