Includes index.

1: The keys to success -- Why etiquette matters -- The ethical you -- Dress and grooming --
2: At the workplace -- You and your coworkers -- You and your workplace -- You and your supervisors -- Women and men together--and other personal matters -- The smart manager -- Hosting, attending, and speaking at the perfect meeting -- Telecommuting and the home office --
3: Rising to the occasion -- Pleasing the customer -- Business gifts -- Business events -- Table manners: navigating the meal -- Decoding the table setting --
4: Communication -- The good conversationalist -- On the telephone -- The good writer -- Communicating electronically --
5: On the road--here and abroad -- The thoughtful traveler -- Conventions, trade shows, and other off-site events -- Doing business in another country -- Adjusting your cultural lens --
6: The job applicant -- The job search -- Résumés and application letters -- The job interview.

Peggy Post and Peter Post show you how to use personal skills to manage workers more effectively, make longer lasting contacts, win clients and close deals-everything you need to know to get ahead in your career. Scores of new topics are addressed for the first time in this completely revised and updated edition.
The Etiquette Advantage in Business, Second Edition includes practical advice on everything from writing persuasive business memos, letters, and e-mails to choosing the appropriate dress for both casual and formal offices; from planning and leading productive meetings to getting results at trade shows and conventions; from conducting a successful job search to guidelines for business entertaining, from the company picnic to formal dinner parties—and much more, including a detailed primer on the social customs you need to know when doing business abroad.