Includes Index.

Section One: Strategy, Products, and Capacity
1 Introduction
2 Strategy
3 Design of Products and Services
4 Projects
5 Strategic Capacity Management
5s Investment Analysis
6 Learning Curves



Section Two: Manufacturing and Service Processes
7 Manufacturing Processes
7S Manufacturing Technology
8 Facility Layout
9 Service Processes
9S Health Care
10 Waiting Line Analysis and Simulation
11 Process Design and Analysis
11S Operations Consulting
12 Quality Management
13 Statistical Quality Control

Section Three: Supply Chain Processes
14 Lean Supply Chains
15 Logistics and Distribution Management
16 Global Sourcing and Procurement



Section Four: Supply and Demand Planning and Control
17 The Internet of Things and ERP
18 Forecasting
19 Sales and Operations Planning
19S Linear Programming Using the Excel Solver
20 Inventory Management
21 Material Requirements Planning
22 Workcenter Scheduling



APPENDICES
A Interest Tables
B Negative Exponential Distribution: Values of e–x
C Areas of the Cumulative Standard Normal Distribution
D Uniformly Distributed Random Digits
E Answers to Selected Objective Questions

INDEX
Chapter Available Online*
22S Theory of Constraints

Operations and Supply Chain Management has been the go-to resource for students, educators, and industry professionals. With its proven track record, this authoritative guide continues to provide a holistic understanding of operations and supply chain principles, fostering the next generation of exceptional leaders. In the latest edition of this comprehensive and engaging textbook, the authors deliver cutting-edge insights and best practices to equip students and professionals alike with the knowledge and skills to navigate the ever-evolving world of business.

To develop a better understanding of the field, this book is organized into four major sections: Strategy, Products, and Capacity; Manufacturing and Service Processes; Supply Chain Processes; and Supply and Demand Planning and Control. Hot topics in business today that relate to operations and supply chain management are mitigating the risk of disruptions while reducing the cost of supply chain processes, integration, and collaboration with customers and suppliers, sustainability, and minimizing the long-term cost of products and processes. These topics are discussed in the book with up-to-date, high-level managerial material to clarify the “big picture” of what these topics are and why they are so important to business today. This adaptation contains many case studies, examples and concepts from Indian business environment.