Basic concepts of OM and value chains. Operations management and value chains ; Measuring performance in operations and value chains ; Operations strategy ; Technology and operations management
Designing operations and supply chains. Goods and service design ; Supply chain design ; Process, selection, design, and analysis ; Facility and work design
Managing operations and supply chains ; Forecasting and demand planning ; Capacity management ; Managing inventories in supply chains ; Supply chain management and logistics ; Resource management ; Operations scheduling and sequencing ; Quality management ; Quality control and SPC ; Lean operating systems ; Project management
Appendix A. Areas for the cumulative standard normal distribution
Appendix B. Factors for control charts
Appendix C. Random digits

Completely revised and updated, OM6 includes expanded discussion of Supply Chain Design, an all-new chapter on Supply Chain Management and Logistics, as well as many new problems, discussion questions, feature boxes, and case studies