Negotiation : Closing deals,settling disputes,and making team decisions / David S. Hames.
Material type:
- 9788132108955
- 302.3 HAM
Index.477-497p. p.
PART-I : The Fundamentals
The nature of negotiation : what it is and why it matters --
Preparation : building the foundation for negotiating --
Distributive bargaining : a strategy for claiming value --
Integrative negotiation : a strategy for creating value --
Closing deals : persuading the other party to say yes --
PART-II : Special Challenges
Communication : the heart of all negotiations --
Decision making : are we truly rational? --
Power and influence : changing others' attitudes and behaviors --
Ethics : right and wrong do exist when you negotiate --
Multiparty negotiations : managing the additional complexity --
Individual negotiations : managing culture and other complexities --
Difficult negotiations : managing others who play dirty and saying no to those who play nice --
Third-party intervention : recourse when negotiations sputter or fail?
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