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Total quality management : text, cases, and readings / by Joel E. Ross.
Material type:
TextLanguage: English Series: Encyclopaedia of Total Quality ManagementPublication details: Delray Beach, FL : St. Lucie Press, ©1993.Description: vi, 325 pages : illustrations ; 23 cmISBN: - 8175140127
- 658.3 ROS
Contents:
Ch. I. Introduction to Total Quality Management --
Ch. II. Leadership --
Ch. III. Information and Analysis --
Ch. IV. Strategic Quality Planning --
Ch. V. Human Resource Development and Management --
Ch. VI. Management of Process Quality --
Ch. VII. Quality and Operational Results --
Ch. VIII. Customer Focus and Satisfaction --
Herton Technology: Case Study.
| Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
| Books | Institute of Public Enterprise, Library S Campus | Reference | 658.3 ROS (Browse shelf(Opens below)) | 1.1 | Available | 28574 |
Ch. I. Introduction to Total Quality Management --
Ch. II. Leadership --
Ch. III. Information and Analysis --
Ch. IV. Strategic Quality Planning --
Ch. V. Human Resource Development and Management --
Ch. VI. Management of Process Quality --
Ch. VII. Quality and Operational Results --
Ch. VIII. Customer Focus and Satisfaction --
Herton Technology: Case Study.
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