Total quality management : text, cases, and readings / by Joel E. Ross.

By:

Ross, Joel E

Material type: Text

8175140127

Subject(s):

DDC classification:

658.3 ROS

Contents:

Ch. I. Introduction to Total Quality Management -- Ch. II. Leadership -- Ch. III. Information and Analysis -- Ch. IV. Strategic Quality Planning -- Ch. V. Human Resource Development and Management -- Ch. VI. Management of Process Quality -- Ch. VII. Quality and Operational Results -- Ch. VIII. Customer Focus and Satisfaction -- Herton Technology: Case Study.

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Holdings
Item type	Current library	Collection	Call number	Vol info	Status	Date due	Barcode
Books	Institute of Public Enterprise, Library S Campus	Reference	658.3 ROS (Browse shelf(Opens below))	1.1	Available		28574

Ch. I. Introduction to Total Quality Management --
Ch. II. Leadership --
Ch. III. Information and Analysis --
Ch. IV. Strategic Quality Planning --
Ch. V. Human Resource Development and Management --
Ch. VI. Management of Process Quality --
Ch. VII. Quality and Operational Results --
Ch. VIII. Customer Focus and Satisfaction --
Herton Technology: Case Study.

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Total quality management : text, cases, and readings / by Joel E. Ross.

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