Customer care excellence : (Record no. 6235)

MARC details
000 -LEADER
fixed length control field 00937nam a2200193Ia 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9788175542051
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number COO
100 ## - MAIN ENTRY--AUTHOR NAME
Author name Cook, Sarah
245 #0 - TITLE STATEMENT
Title Customer care excellence :
Sub Title how to create an effective customer focus /
Statement of responsibility, etc Sarah Cook.
250 ## - EDITION STATEMENT
Edition statement 4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication London ; Milford, CT :
Name of publisher Kogan Page,
Year of publication 2004.
300 ## - PHYSICAL DESCRIPTION
Number of Pages vi, 248 pages :
Other physical details illustrations ;
Dimensions 24 cm.
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title Professional paperback series.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note 1. An Introduction to Customer Care --<br/>2. How Managers Need to Drive and Support a Service Strategy --<br/>3. Listening to Customers --<br/>4. Implementing a Customer Care Strategy --<br/>5. Empowerment and Ownership --<br/>6. The Internal Customer --<br/>7. Training and Development for Customer Service --<br/>8. Communications --<br/>9. Recognition and Reward --<br/>10. Sustaining a Customer Focus.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Customer relationship
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Subject Management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Full call number Accession Number Price effective from Koha item type
    Dewey Decimal Classification     Institute of Public Enterprise, Library Institute of Public Enterprise, Library S Campus 12/12/2008 295.00 658.812 COO 34642 06/08/2020 Books

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