Customer care excellence : (Record no. 6235)
[ view plain ]
000 -LEADER | |
---|---|
fixed length control field | 00937nam a2200193Ia 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
ISBN | 9788175542051 |
041 ## - LANGUAGE CODE | |
Language code of text/sound track or separate title | English |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Item number | COO |
100 ## - MAIN ENTRY--AUTHOR NAME | |
Author name | Cook, Sarah |
245 #0 - TITLE STATEMENT | |
Title | Customer care excellence : |
Sub Title | how to create an effective customer focus / |
Statement of responsibility, etc | Sarah Cook. |
250 ## - EDITION STATEMENT | |
Edition statement | 4th ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication | London ; Milford, CT : |
Name of publisher | Kogan Page, |
Year of publication | 2004. |
300 ## - PHYSICAL DESCRIPTION | |
Number of Pages | vi, 248 pages : |
Other physical details | illustrations ; |
Dimensions | 24 cm. |
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
Title | Professional paperback series. |
505 ## - FORMATTED CONTENTS NOTE | |
Formatted contents note | 1. An Introduction to Customer Care --<br/>2. How Managers Need to Drive and Support a Service Strategy --<br/>3. Listening to Customers --<br/>4. Implementing a Customer Care Strategy --<br/>5. Empowerment and Ownership --<br/>6. The Internal Customer --<br/>7. Training and Development for Customer Service --<br/>8. Communications --<br/>9. Recognition and Reward --<br/>10. Sustaining a Customer Focus. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Subject | Customer relationship |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Subject | Management |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Books |
Source of classification or shelving scheme | Dewey Decimal Classification |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Accession Number | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 12/12/2008 | 295.00 | 658.812 COO | 34642 | 06/08/2020 | Books |