CRM at the speed of light : (Record no. 23760)
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000 -LEADER | |
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fixed length control field | 01643cam a2200193 a 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
ISBN | 9780071590457 (alk. paper) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
ISBN | 0071590455 (alk. paper) |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.8 |
Item number | GRE |
100 1# - MAIN ENTRY--AUTHOR NAME | |
Author name | Greenberg, Paul. |
245 10 - TITLE STATEMENT | |
Title | CRM at the speed of light : |
Sub Title | social CRM strategies, tools, and techniques for engaging your customers / |
Statement of responsibility, etc | Paul Greenberg. |
250 ## - EDITION STATEMENT | |
Edition statement | 4th ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication | New York : |
Name of publisher | McGraw-Hill, |
Year of publication | c2010. |
300 ## - PHYSICAL DESCRIPTION | |
Number of Pages | xxvi, 662 p. : |
Other physical details | ill. ; |
Dimensions | 24 cm. |
500 ## - GENERAL NOTE | |
General note | Includes index. |
505 0# - FORMATTED CONTENTS NOTE | |
Formatted contents note | OMG! : your customer really is your BFF! -- CRM, CMR, VRM or-- who cares? -- The customer owns the experience -- Enterprise 2.0 : not exactly what you think -- A company like me : new business -- Do you have the ring? : tools for customer engagement -- Love your customers publicly : blogs and podcasts -- Wikis are a weird name for collaboration, n'est çe pas? -- Social networks, user communities : who loves ya, baby? -- Movin' and groovin' : the use of mobile devices -- The collaborative value chain -- Sales and marketing : the customer is the right subject -- Customer service is our name--and our game -- The difference : CRM, the public sector, and politics -- SOA for poets -- At home or in the clouds--and in open spaces between -- Big picture, big strategies -- Mapping the customer experience -- Process and data go together like-- CRM operations -- Value given, value received : analyzing the return on CRM -- When you buy the application, you buy the vendor, though you don't implement him -- Waving to the future. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Subject | Customer relations |
General subdivision | Management. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Subject | Electronic commerce. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Dewey Decimal Classification |
Koha item type | Books |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Bill Date | Full call number | Accession Number | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 04/21/2025 | Feel Books Pvt. Ltd. | 995.00 | 10-04-2025 | 658.8 GRE | 49638 | 04/21/2025 | Books | ||||
Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 04/21/2025 | Feel Books Pvt. Ltd. | 995.00 | 10-04-2025 | 658.8 GRE | 49639 | 04/21/2025 | Books | ||||
Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 04/21/2025 | Feel Books Pvt. Ltd. | 995.00 | 10-04-2025 | 658.8 GRE | 49640 | 04/21/2025 | Books | ||||
Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 04/21/2025 | Feel Books Pvt. Ltd. | 995.00 | 10-04-2025 | 658.8 GRE | 49641 | 04/21/2025 | Books |