Service management : (Record no. 23706)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02362nam a22002057a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9789355324870 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| Item number | BOR |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Author name | Bordoloi, Sanjeev |
| 245 ## - TITLE STATEMENT | |
| Title | Service management : |
| Sub Title | operations, strategy, information technology / |
| Statement of responsibility, etc | Sanjeev Bordoloi ,James Fitzsimmons, and Mona Fitzsimmons. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 9th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Chennai: |
| Name of publisher | McGraw-Hill, |
| Year of publication | 2019. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xvi, 520 pages : |
| Other physical details | Illustrations ; |
| Dimensions | 28 cm. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | PART ONE: Understanding Services <br/>1 The Service Economy <br/>2 Service Strategy<br/>PART TWO: Designing the Service Enterprise <br/>3 New Service Development <br/>4 The Service Encounter <br/>5 Supporting Facility and Process Flows <br/>6 Service Quality <br/>7 Process Improvement <br/>Supplement: Data Envelopment Analysis (DEA) <br/>8 Service Facility Location <br/>PART THREE: Managing Service Operations <br/>9 Service Supply Relationships <br/>10 Globalization of Services <br/>11 Managing Capacity and Demand <br/>12 Managing Waiting Lines <br/>13 Capacity Planning and Queuing Models <br/>Supplement: Computer Simulation <br/>PART FOUR: Quantitative Models for Service Management <br/>14 Forecasting Demand for Services <br/>15 Managing Service Inventory <br/>16 Managing Service Projects <br/>APPENDIX <br/>A Areas of Standard Normal Distribution <br/>B Uniformly Distributed Random Numbers [0, 1] <br/>C Values of Lq for the M/M/c Queuing Model <br/>D Equations for Selected Queuing Models <br/>NAME INDEX <br/>SUBJECT INDEX |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Learning about the growing field of service operations management requires a textbook that embraces all service industries and addresses the most recent trends. The ninth edition of this text continues to acknowledge and emphasize the essential nature of service management. It maintains the engaging literary style of the prior editions and makes extensive use of examples. Emphasis is focused on the necessity for constant improvement in quality and productivity to effectively compete in a global environment. <br/>This book is divided into four parts based on the authors’ research and consulting experiences. Each chapter includes a preview, closing summary, key terms and definitions, service benchmark, topics for discussion, an interactive exercise, solved problems and exercises, and cases |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Service industries |
| General subdivision | Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Author 2/ Editor | Fitzsimmons, James |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Author 2/ Editor | Fitzsimmons, Mona |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Bill Date | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 01/21/2025 | Laxmi Book Distributors | 995.00 | 17-01-2025 | 658 BOR | 49324 | 01/21/2025 | Books | ||||
| Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 01/21/2025 | Laxmi Book Distributors | 995.00 | 17-01-2025 | 658 BOR | 49325 | 01/21/2025 | Books | ||||
| Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 01/21/2025 | Laxmi Book Distributors | 995.00 | 17-01-2025 | 658 BOR | 49326 | 01/21/2025 | Books | ||||
| Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 01/21/2025 | Laxmi Book Distributors | 995.00 | 17-01-2025 | 658 BOR | 49327 | 01/21/2025 | Books | ||||
| Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 01/21/2025 | Laxmi Book Distributors | 995.00 | 17-01-2025 | 658 BOR | 49328 | 01/21/2025 | Books |
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