| 000 -LEADER |
|---|
| fixed length control field |
00534nam a22001817a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
9788131219850 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
BUT |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
|---|
| Author name |
Buttle, Francis. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Customer relationship management : |
| Sub Title |
concepts and technologies / |
| Statement of responsibility, etc |
Francis Buttle, Stan Maklan. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
Burlington: |
| Name of publisher |
Butterworth- Heinemann, |
| Year of publication |
2009. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Number of Pages |
xix, 500 pages: |
| Other physical details |
ill,; |
| Dimensions |
24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
include index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Subject |
Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Subject |
Marketing |
| Form subdivision |
relational |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
