Service and operations management / (Record no. 22357)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02369nam a22001697a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780000989062 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 |
| Item number | HAK |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Author name | Haksever, Cengiz |
| 245 ## - TITLE STATEMENT | |
| Title | Service and operations management / |
| Statement of responsibility, etc | Cengiz Haksever, Barry Render |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Jersey: |
| Name of publisher | World Scientific, |
| Year of publication | 2020. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xii, 678 pages ; |
| Dimensions | 24 cm. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Understanding services<br/>The important role services play in an economy<br/>The nature of services and service encounters<br/>Customers : the focus of service management<br/>Globalization of services<br/>Service strategy and competitiveness<br/>Ethical challenges in service management<br/>Building the service system<br/>Technology and its impact on services and their management<br/>Design and development of services and service delivery systems<br/>Supply chains in manufacturing and services and their management<br/>Locating facilities and designing their layout<br/>Operating the service system<br/>Managing demand and supply in services<br/>(supplement) queuing and simulation<br/>Service quality and continuous improvement<br/>(supplement) tools and techniques of total quality management<br/>Service productivity and measurement of performance<br/>Management of public and private nonprofit service organizations<br/>Tools and techniques for managing service operations<br/>Forecasting demand for services<br/>Vehicle routing and scheduling<br/>Project management<br/>Linear and goal programming<br/>Service inventory systems<br/>Appendix |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting. This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Production Gestion |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Production management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Bill Date | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 04/27/2023 | Shah Book House | 1495.00 | 2023-01-03 | 658 HAK | 47172 | 04/27/2023 | Books |
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