How to turn customer service into customer sales/ (Record no. 21315)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00459nam a2200169 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 8172248245 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8'12 |
| Item number | KAT |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Author name | Katz, Bernard |
| 245 ## - TITLE STATEMENT | |
| Title | How to turn customer service into customer sales/ |
| Statement of responsibility, etc | Bernard Katz |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Mumbai: |
| Name of publisher | Jaico Pub., |
| Year of publication | 2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 168 p. : |
| Other physical details | ill; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Include summary and Index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Service Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Subject | Sales Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Institute of Public Enterprise, Library | Institute of Public Enterprise, Library | S Campus | 12/01/2021 | 658.8'12 KAT | 30073 | 12/01/2021 | Books |
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