Telephoning in English with audio CDs /
Naterop, B. Jean
Telephoning in English with audio CDs / B. Jean Naterop, Rod Revell. - 3rd ed - Cambridge University Press, Cambridge, UK ; New York : 2004. - viii, 128 pages : illustrations (some color) ; 25 cm. - Cambridge professional English. .
How can I help you? --
Hold the line, please --
Making enquiries --
Placing an order --
Bookings and arrangements --
A change of plan --
What's the problem? --
Handling complaints.
For professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition takes into account recent developments in telecommunications and offers new listening material throughout.--From publisher description.
9780521708937
English language--Conversation and phrase books.
Telephone etiquette.
English language --Textbooks for foreign speakers.
428 / NAT
Telephoning in English with audio CDs / B. Jean Naterop, Rod Revell. - 3rd ed - Cambridge University Press, Cambridge, UK ; New York : 2004. - viii, 128 pages : illustrations (some color) ; 25 cm. - Cambridge professional English. .
How can I help you? --
Hold the line, please --
Making enquiries --
Placing an order --
Bookings and arrangements --
A change of plan --
What's the problem? --
Handling complaints.
For professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition takes into account recent developments in telecommunications and offers new listening material throughout.--From publisher description.
9780521708937
English language--Conversation and phrase books.
Telephone etiquette.
English language --Textbooks for foreign speakers.
428 / NAT
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