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Service Operations Management : improving service delivery /

Johnston, Robert

Service Operations Management : improving service delivery / Robert Johnston et al.. - 5th ed. - Noida.: Pearson, 2023. - xxii, 609 pages: Illustrations; 26 cm.

Includes Index.

ISBN: 9789356067400

Subjects--Topical Terms:
Service industries
Management

Dewey Class. No.: 658.812 / JOH

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