Total quality management : text, cases, and readings /
Ross, Joel E.
Total quality management : text, cases, and readings / Joel E. Ross - 3rd ed. - Boca Raton, Fla. : St. Lucie Press, 1999. - xv, 550 p. : ill. ; 23 cm.
Includes bibliographical references and index.
9780367200770
Total quality management.
Total quality management--Case studies.
658.562 / ROS
Total quality management : text, cases, and readings / Joel E. Ross - 3rd ed. - Boca Raton, Fla. : St. Lucie Press, 1999. - xv, 550 p. : ill. ; 23 cm.
Includes bibliographical references and index.
9780367200770
Total quality management.
Total quality management--Case studies.
658.562 / ROS
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